Predictions about the ultimate fate of the universe tend to assume a cold and lifeless universe, calculated and observed as a system separate from the observer, when life is a crucial aspect of the universe. Life reduces entropy because it has evolved via a system where too much entropy is destructive. Natural selection best preserves that is which has the lowest entropy. Life supports order and order supports life.
Life not only reduces entropy, but supports and multiplies systems that also reduce entropy. Perhaps, over time, this will increase, and grow to oppose any increase of entropy in the universe by natural means.